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Terms and Conditions
Spa Consent:
I. Nature of Treatment:
By engaging in our massage services, you acknowledge that the massage is intended for therapeutic purposes only and does not replace medical examination, diagnosis, or treatment.
II. Confidentiality:
All information disclosed during the massage session will be kept strictly confidential, except as required by law.
III. Health Information:
You are required to provide accurate information regarding your health history, including any medical conditions or concerns that may impact the massage treatment.
IV. Communication:
You agree to communicate openly with the therapist regarding your comfort level, any pain or discomfort experienced, and if any adjustments to the treatment are necessary.
V. Informed Consent:
Your consent to the massage treatment indicates your understanding that the therapist will use appropriate techniques but cannot guarantee specific outcomes.
VI. Boundaries:
Any inappropriate behavior or advances will result in the immediate termination of the session, and you will be responsible for full payment.
VII. Payment and Cancellation:
Payment is due at the time of service. Cancellations must be made at least 24 hours in advance to avoid any cancellation fees.
VIII. Medical Consultation:
If you are uncertain whether massage is suitable for your condition, you agree to consult with a healthcare professional before receiving treatment.
Cancelation and Refund Policy
Reservation Policy:
I. Cancellation Policy:
- You are required to provide a minimum of 24 hours’ notice to cancel or reschedule an appointment.
- Failure to cancel appointments at least 24 hours in advance or failure to attend your appointment will result in a charge equivalent to 100% of the scheduled appointment fee.
- This fee will be processed using the credit card retained on file to reserve the appointment.
II. Service Received:
- Once you have received a treatment, C&C will not issue any refunds under any circumstances.
- Any dissatisfaction with the service provided should be communicated promptly to the management for resolution.
- If there are extenuating circumstances that prevent you from attending your appointment, please contact us as soon as possible to discuss possible alternatives.
III. Refund Policy:
- Refunds will only be considered in exceptional circumstances and at the discretion of C&C management.
- Refund requests must be submitted in writing within a reasonable timeframe after the appointment, detailing the reasons for the request.
- C&C reserves the right to assess each refund request on a case-by-case basis.
